Reporting Driver Problems
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Driver problems can be reported via several methods. This is in order of preference:
1. Posting a message to the AP Groups forum for Astro-Physics GTO mounts: https://ap-gto.groups.io/g/main
2. E-mail to support@astro-physics.com.
3. Calling AstroPhysics at 815-282-1513
IMPORTANT: When reporting a potential ASCOM driver bug here are some general guidelines: 1.Document the steps to lead up to the problem. This is to allow us to confirm the behavior. 2.Describe what went wrong. Describe everything in detail. State what you saw, and also state what you expected to see. Write down the error messages, especially if they have numbers in them. Better yet, take a screenshot! Take several screenshots. 3.By all means try to diagnose the fault yourself if you think you can, but if you do, you should still report the symptoms as well. It's important that we are able to understand the problem and be able to replicate it with our own setup. 4.Be ready to provide extra information if we need it. The driver comes with a log zipper utility which will package up all files usually needed to help identify the problem. 5.If other programs are involved state the EXACT version number of each program. Usually you can find this information in the programs Help->About menu item. 6.Write clearly. Say what you mean, and make sure it can't be misinterpreted! 7.Be patient: Problems are often resolved quickly, but sometimes it can take some time. Thank you in advance for following these guidelines! If you're interested on reading more on effective bug reporting, please check out this link: |